FAQ - Frequently Asked Questions
1. What types of products do you offer?
We offer a wide selection of figurines, goodies, and accessories inspired by your favorite mangas. Find official derivative products, collector's items, and limited editions.
2. Are the figurines official?
Yes, all our figurines are official products from certified manufacturers and distributors.
3. Do you ship internationally?
Yes, we ship to many countries. Shipping costs vary depending on the destination. You can check your shipping options when you check out.
4. What are the delivery times?
Delivery times depend on your location and product availability. In general:
- Metropolitan France: 8 to 10 working days.
- International: 8 to 10 working days.
5. What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, etc.), PayPal, and other methods depending on your country.
6. Can I change or cancel my order after I have placed it?
If your order has not yet been shipped, you can modify or cancel it by contacting us promptly at contactafluko@gmail.com .
7. What should I do if my product arrives damaged?
If your product arrives damaged, contact us within 7 days of receipt with photos of the product and packaging. We will find a suitable solution (replacement or refund).
8. Can I return a product?
Yes, you have 30 days from receipt to return an unused product in perfect condition. Return shipping costs are your responsibility unless the return is due to an error on our part.
9. Do you offer pre-orders?
Yes, some rare figures and goodies can be pre-ordered. The estimated delivery date will be indicated on the product page.
10. How can I contact you?
You can write to us at contactafluko@gmail.com for any questions or requests. We will respond as soon as possible.
11. What are your delivery costs?
Shipping costs vary depending on the weight of your order and the destination. They will be calculated automatically at checkout.
12. Can I order a product that is out of stock?
If a product is out of stock, you can contact us to find out its availability or to be informed when it will be available again.